Application Process 400-19-20-15

(Revised 9/1/2021 ML #3629)

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Upon receipt of an application (regardless which application form is used), the eligibility worker must:

 

  1. Determine if the application is complete and signed:
  • If a signed application is incomplete, the household must either complete the application or sign a completed Statement of Facts or Monthly Report whichever is applicable.

Exception: If the application submitted is the SFN 719, “Request for Benefits”, a Statement of Facts or Monthly Report whichever is applicable is required.

  • See TANF policy at Required Applications in Various Circumstances 400-19-20-20 to determine when an application, Statement of Facts or Monthly Report can be used.
  1. If the application does not list an address, the eligibility worker should review the contact information found on a mailing envelope, in a phone book, on a Motor Vehicle query or using any other available resources for address information.
  1. Schedule an interview.

• If a client requests a specific type of interview, whether by phone, virtual or in person, the human service zone must honor the client’s request when possible.

Exception: If there is not a break in assistance of one full calendar month, the interview is optional.

  1. The application must be registered in the automated computer system as soon as possible upon receipt, but no later than the fifth working day following receipt. If no mailing/residence address can be located, ‘General Delivery’ must be used as the mailing address for all notice(s). If the notices are returned for insufficient address:
  • If the application has not been approved, the application should be denied due to loss of contact and documented in the casefile.
  • If the application has been approved, TANF can be closed for loss of contact and documented in the casefile.