Application Process 400-19-20-15
(Revised 9/1/2021 ML #3629)
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Upon receipt of an application (regardless which application form is used), the eligibility worker must:
- Determine if the application is complete and signed:
- If a signed application is incomplete, the household must either complete the application or sign a completed Statement of Facts or Monthly Report whichever is applicable.
Exception: If the application submitted is the SFN 719, “Request for Benefits”, a Statement of Facts or Monthly Report whichever is applicable is required.
- See TANF policy at Required Applications in Various Circumstances 400-19-20-20 to determine when an application, Statement of Facts or Monthly Report can be used.
- If the application does not list an address, the eligibility worker should review the contact information found on a mailing envelope, in a phone book, on a Motor Vehicle query or using any other available resources for address information.
- Schedule an interview.
• If a client requests a specific type of interview, whether by phone, virtual or in person, the human service zone must honor the client’s request when possible.
Exception: If there is not a break in assistance of one full calendar month, the interview is optional.
- The application must be registered in the automated computer system as soon as possible upon receipt, but no later than the fifth working day following receipt. If no mailing/residence address can be located, ‘General Delivery’ must be used as the mailing address for all notice(s). If the notices are returned for insufficient address:
- If the application has not been approved, the application should be denied due to loss of contact and documented in the casefile.
- If the application has been approved, TANF can be closed for loss of contact and documented in the casefile.